Shipping information

This is a volunteer-run shop! Please be patient, as we try to get orders out as fast as we can.


We aim to ship out orders within 1 week of the order. This may change for pre-orders, special orders or promotional items.

Shipping rates

Shipping rates are set by Australia Post and go by the total weight of the order. We're sorry, we can't control shipping costs. Shipping costs start at $9.15.

Sorry, large items such as bales of hay and litter are NOT suitable for shipping and are available for pick up at Cockatoo only.

Pick-up orders

Pick up for most items is available from Cockatoo and Seaford. Please indicate where you would like to pick up your order in the checkout notes. We don't always have the same stock at both locations, so this is important.


You will receive an email when your order is ready for pickup. Please don't assume we can fulfil an order quickly, as sometimes we sell out and/or the stock is at the other location. 

Cockatoo - When picking up an order, it will be in a wooden box on the front verandah with your name on it.

Seaford - When picking up an order, it will be near the front door with your name on it.

Pick-ups when adopting, boarding or bonding buns

If you want to pick up stock on a particular day because, for example, you are picking up a bonded, a boarding or an adopted bun(s), please email us at to let us know so we can do our best to ensure that your order is ready.

Thanks, the Bluey and Alice Bunny Refuge team.